How Important are Customer Reviews on Google in 2017?

VERY!

Reviews from previous customers not only have major impacts on other potential customer’s purchase decisions. They also play an increasingly important role when it comes to your Google rankings.

As a result, businesses are looking for ways to leverage customer reviews to drive their brand’s search ranking and performance. However, many marketers and business owners hoping to manage customer feedback become overwhelmed easily especially when it is difficult for them to prioritize their resources and time.

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Does Your Business Need a Social Media Policy?

Whenever I do social media training or consultations one area I always mention is the importance of a business having a social media policy. While some businesses are pro-active and ensure that they have a thorough and up-to-date policy at all times, many businesses I speak to are more informal about their social media policy or do not have one at all.

While a few years ago this relaxed view would have been fine, in today’s increasingly social media savvy world it is far more important to ensure your business’ social media is protected through a comprehensive social media policy. As there are occasions where Facebook posts have gotten companies in the media, and without the correct policy they cannot hope to combat this. 

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The right social media platform for your business

The first question you should ask yourself when evaluating your social media is: are you using the right platform for your business?

Most businesses will immediately set up a Facebook page, many will also add LinkedIn and Twitter; maybe even an Instagram account as well. Some will decide to go all in and set up accounts on all the major social media platforms from SnapChat to YouTube.

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Content Marketing - The brands that are winning

Good content marketing will help a brand to grow and increase its customer base. It will help to drive traffic to a website and, ultimately, lead to an increase in sales and revenue generated. The internet is full of good content marketing, but these brands are the ones that have managed to get in front of their competition with great content marketing in recent years. So much so, people look forward to the John Lewis Christmas Advert and now other Brands are replicating this.

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